Virtual Office Terms

​​1. Identity Verification (Required for all majority holding Directors)

To comply with UK Anti-Money Laundering Regulations, the Client must provide:

• Valid photographic identification (passport or driving licence)

• Proof of residential address dated within 3 months

• For companies, a Certificate of Incorporation (a File Copy will not be accepted)

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Services shall commence only once the required verification checks have been completed to the Provider’s satisfaction. All personal data will be processed in accordance with our Privacy Policy. As part of the identification and verification process, the Provider may use a third-party verification service to carry out identity checks.

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2. Services Provided

Services include those selected within the client’s membership plan and are available:

• Monday to Friday 08:30–18:00 GMT, excluding UK public holidays.

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3. Fees

Membership fees are payable in advance.

VAT will be applied where applicable.

• Mail Forwarding is charged at 15% above the standard rate.

• Scanning is charged at £1.00 per page.

• Call Forwarding is charged at the applicable call rate for the forwarded leg.

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4. Termination

Either the Client or the Provider may terminate this Agreement at any time, with immediate effect, by giving notice to the other party. No minimum notice period shall be required. Upon termination, the Client shall remain liable for any outstanding fees or charges incurred up to the date of termination. The Client must also immediately cease using the Provider’s business address and ensure that within 30 days, it is removed from all official records, correspondence, websites, marketing materials, registrations, and any other public or private records where the address is listed.

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5. Use of Address

The address may only be used for the purposes agreed within the membership plan.

The address must not be used by any other company or third party without written consent.

Membership is limited to a single company. Further companies using our services will incur charges until they are removed or become compliant.

 

6. Mail Handling

Clients must collect mail regularly or arrange forwarding.

Mail held for more than 30 days may be subject to storage fees or returned to the sender.

 

7. Liability

The Provider shall take reasonable care in the receipt, handling and storage of mail, parcels and deliveries received on behalf of the Client. The Provider shall not be liable for any delay, loss, damage, misdelivery or failure in delivery caused by Royal Mail, courier companies, postal services, third-party carriers, delivery agents, or any other third party outside the Provider’s reasonable control. The Client acknowledges that postal and courier services are provided by third parties and that the Provider does not guarantee delivery times, successful delivery, or the condition of items delivered by such third parties. The Provider shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity, loss of goodwill, or loss arising from the Client’s failure to collect, redirect, update, or act upon mail or deliveries in a timely manner. Subject to the provisions below, the Provider’s total liability arising under or in connection with this Agreement shall be limited to an amount equal to one month’s membership fee paid by the Client. Nothing in this Agreement shall limit or exclude the Provider’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.

 

8. Prohibited Activities

The address may not be used for unlawful or fraudulent purposes.

Where illegal activity is reasonably suspected, services may be terminated immediately.​

 

9. Telephone Numbers

Telephone numbers provided remain the property of the service provider unless otherwise agreed.

 

10. Meeting Room Cancellations

If you need to cancel a meeting room booking, please provide at least 24 hours’ notice. Cancellations made within 24 hours of the booking will be charged in full.

 

11. Refusal of Service

The Provider reserves the right to refuse, suspend or withdraw services where it has a lawful and reasonable basis for doing so, including non-payment, misuse of the service, provision of false or misleading information, breach of these Terms, health and safety concerns, regulatory or compliance requirements, or inappropriate, abusive or unlawful behaviour. The Provider will not refuse, suspend or withdraw services on any unlawful or discriminatory basis.​