Virtual Office Terms

​​1. Identity Verification

To comply with UK Anti-Money Laundering Regulations, clients must provide:

• Valid photographic identification (passport or driving licence)

• Proof of residential address dated within 3 months

• For companies, a Certificate of Incorporation

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Services will commence only after verification is completed.

All personal data will be processed in accordance with our Privacy Policy.

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2. Services Provided

Services include those selected within the client’s membership plan and are available:

• Monday to Friday 08:30–18:00 GMT, excluding UK public holidays.

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3. Fees

Membership fees are payable in advance.

VAT will be applied where applicable.

• Mail Forwarding is charged at 15% above the standard rate.

• Scanning is charged at £1.00 per page.

• Call Forwarding is charged at the applicable call rate for the forwarded leg.

 

4. Deposit

A refundable deposit equal to one month’s membership fee is required.

The deposit will be returned within 14 days of termination, provided that: 

• All outstanding fees are paid to 

• The client has ceased using the business address on official records.

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5. Minimum Term and Cancellation

The agreement has a minimum term of three (3) months.

After the minimum term, either party may terminate the agreement by providing one month’s written notice.

 

6. Use of Address

The address may only be used for the purposes agreed within the membership plan.

The address must not be used by any other company or third party without written consent.

Membership is limited to a single company. Further companies using our services will incur charges until they are removed or become compliant.

 

7. Mail Handling

Clients must collect mail regularly or arrange forwarding.

Mail held for more than 30 days may be subject to storage fees or returned to the sender.

 

8. Liability

Reasonable care will be taken when handling mail and deliveries.

However, the provider shall not be liable for:

• Delays caused by postal services

• Loss caused by third-party carriers

Total liability shall be limited to one month’s membership fee.

 

9. Prohibited Activities

The address may not be used for unlawful or fraudulent purposes.

Where illegal activity is reasonably suspected, services may be terminated immediately.

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10. Termination

Upon termination, the client must cease using the address within 30 days and update any relevant public records.

 

11. Telephone Numbers

Telephone numbers provided remain the property of the service provider unless otherwise agreed.

 

12. Meeting Room Cancellations

If you need to cancel a meeting room booking, please provide at least 24 hours’ notice. Cancellations made within 24 hours of the booking will be charged in full.

 

13. Refusal of Service

The provider reserves the right to refuse service where required for legal or regulatory reasons.